June 2009

the bike store neglected to use washers with the screws, causing the bolt to cut through the plastic on tightening. the keys were the only thing available with a sufficiently wide hole to let the screw pass and sufficient stiffness and surface area to provide distributed pressure

Before I studied Zen, mountains were mountains, and water was water.

After studying Zen for some time, mountains were no longer
mountains, and water was no longer water.

But now, after studying Zen longer, mountains are just mountains,
and water is just water.

first attributed to Master Qingyuan in the Compendium of the Five Lamps (Wudeng Huiyuan, 1252). [#]

When I first started interviewing, it was all I could do to just have a conversation, and have the other person tell their story. Following a lead was hard enough, and I could never be sure of what theme I was trying to pursue, even though I had this feeling that I should have one. After all, what use an interview that just meandered aimlessly? What would one learn if one wasn't trying to learn something? But I could never quite measure the distance between what was said to me and what I (should have) learned from it. For a while, all I could do with the interview was to quote bits of it, as a source of fact.

Then I discovered the writing of Clifford Geertz, and was impressed by the notion of writing, and ethnography, as interpretation. Every interview (and every act of doing research) was then an act of interpretation, and was worth doing only so far as it was interpreted, some meaning wrenched out of its atoms, the pace and beat of its sentences. Every phrase or word was, or could be, significant. Stories were ponderous with meaning, begging to be teased out. I would be the curator, bringing out with my writing what a mere quote could not. The words of the other person could not stand with out my foundation. Inevitably, the story became about me as well.

But now listen to Studs Terkel, radio show host and oral historian, interview someone on the American Dream:

I grew up in Paris, Tennessee. People in small towns considered nowhere identified with somewhere. So we were thirty miles from Murray, Kentucky, sixty miles from Paducah, a hundred twenty miles from Memphis, a hundred ten miles from Nashville, forty miles from Clarksville. We were on the L&N Railroad.
...
We were always train-conscious. We used to listen for the train, set your clock by it. You'd say: "Panama's late today. Number 619 is late."
...
[Country] people used to go walking on Sunday afternoons. They go down to the depot to see who's comin' in and who's leavin'. Or just to see the train comin' in. The trains always symbolized mobility. Somebody goin' somewhere, somebody leavin'. We were always aware there was another place outside of this. Somewhere. That you could go somewhere.

When I was a kid, we used to play a game called swinging, with a car tyre and a tree. One would push and one would be the conductor. You'd call off the cities: Paducah, St. Louis, Evansville. Somebody'd say: "I think I'm gonna get off here." And somebody'd say: "Naw, I'm gonna wait". And then everybody would say: "Chicago! Forty-seventh Street!" Listen to a lot of the old blues songs: "How Long, Baby, Has That Evenin' Train Been Gone?" "Going to Chicago." "Trouble in Mind"

Vernon Jarrett, interviewed by Studs Terkel. In American Dreams: Lost and Found (1980). Pantheon Books, New York. pp 83-84.

Something magical has happened here. (In the original text, Terkel's questions, if any, are not printed, so we have no way of telling how he actually led the interview). The interviewee's words stand by themselves again. They form this image, cutting across and connecting layers of meaning: context, history, memory, frame switches, episodes. There's the texture of the particular, the local. We are left with a stark impression of this particular person, and their particular history, but we take away from it an idea of a place and time distant from our place and time. Granted, these impressions have been building up and our sensitivities attuned by the time we read these words, because this is, after all, a book of dreams, of particular dreams of particular people in particular places. But after less than a hundred pages of stories and with barely 5 more of just his own words in the introduction, Studs Terkel wrenches us out of our context and deposits us in someone else's.

Somehow, with his invisible, unreported questions, and perhaps blank, inviting stares, a ready countenance, and - something else? - Terkel has made his interpretations unnecessary. Somehow his interviewees have become so fluent, so expressive, that they capture us. As Terkel vanishes, the stories come alive. This is Zen: mountains once again mountains.

There's nothing to me in the world as rewarding as making people do things they don't believe they could do. You've made 'em bigger in their eyes. Bigger in their family's eyes. Bigger in the community's eyes. Nobody will ever do them a favor that great, but they'll hate you for the rest of their life because of the pressure you had put on them. Yet that is very rewarding to me. Jay Slabaugh, interviewed by Studs Terkel. In American Dreams: Lost and Found (1980). Pantheon Books, New York. pg 38.

who uses a modal window for an autosave progress indicator, constantly stealing focus from ongoing user actions? microsoft does, in mac office 2008. so much for usability testing.

Multiple virtual screen window management systems really need to figure out what to do when using external monitors. Currently, all such systems (including Apple's Spaces) simply multiply the number of virtual workspaces by the number of physical screens. However, using an additional physical screen is distinctly different from using several invisible virtual ones: physical screens are used for multiple simultaneous attentional areas, but virtual screens can only be used when intentionally switching attention.

Sometimes, virtual screens are used for peripheral attention, with the help of notification systems like Growl, but that is often the case because an extra physical screen is not available. Most virtual workspace managers have options to auto-position application-specific windows onto a virtual screen. That's great for when the number of physical screens never changes, but ends up using less display real-estate when switching from one screen to two (as in the case of laptops with an external monitor).

What is really needed is closer to attention to how people position paper and other information displays on a workspace, and design positioning algorithms around that. For instance, the sketch above shows a window manager automatically moving a specified window from invisible (1) to peripheral (2) space when an external monitor is attached.

More reasons for field research in user experience work...

Update: I hunted through the CHI and related archives, and found only one work that looked at window management strategies & multiple/virtual desktops empirically:

Ringel, M. (2003). When one isn't enough: an analysis of virtual desktop usage strategies and their implications for design. In CHI '03 extended abstracts on Human factors in computing systems (pp. 762-763). Ft. Lauderdale, Florida, USA: ACM. doi: 10.1145/765891.765976.

and two others that compared usability in terms of space usage and task switching:

Hutchings, D. R., Smith, G., Meyers, B., Czerwinski, M., & Robertson, G. (2004). Display space usage and window management operation comparisons between single monitor and multiple monitor users. In Proceedings of the working conference on Advanced visual interfaces (pp. 32-39). Gallipoli, Italy: ACM. doi: 10.1145/989863.989867.

Truemper, J. M., Sheng, H., Hilgers, M. G., Hall, R. H., Kalliny, M., & Tandon, B. (2008). Usability in multiple monitor displays. SIGMIS Database, 39(4), 74-89. doi: 10.1145/1453794.1453802.  

Most of the others were, unfortunately, proposals for new/redesigned window systems based on task/action level inspiration. Some, like the Hutchings [1] paper, and BumpTop suggest new window management actions: this still ignores the role of the computer in organizing windows, and pays more attention to user-initiated actions. While there are works on spatial memory, attention and activity-based window organization [2] I couldn't find anything that puts information organization, task/activity structure, memory & attention, and object/window manipulation together to treat the desktop as a workspace. Interesting how the metaphor lost almost all salience in translation...

What's interesting is that work I did on workspaces while at Steelcase informs most of these issues, even though we were not remotely aiming for that. I guess I'll just have to write a CHI paper, then.

References

Chapuis, O., & Roussel, N. (2005). Metisse is not a 3D desktop! In Proceedings of the 18th annual ACM symposium on User interface software and technology (pp. 13-22). Seattle, WA, USA: ACM. doi: 10.1145/1095034.1095038.

[1]Hutchings, D. R., & Stasko, J. (2002). QuickSpace: new operations for the desktop metaphor. In CHI '02 extended abstracts on Human factors in computing systems (pp. 802-803). Minneapolis, Minnesota, USA: ACM. doi: 10.1145/506443.506605.

Hutchings, D. R., & Stasko, J. (2004a). Revisiting display space management: understanding current practice to inform next-generation design. In Proceedings of Graphics Interface 2004 (pp. 127-134). London, Ontario, Canada: Canadian Human-Computer Communications Society. Retrieved June 16, 2009, from http://portal.acm.org/citation.cfm?id=1006058.1006074&coll=Portal&dl=ACM&CFID=41002027&CFTOKEN=29749222.

Hutchings, D. R., & Stasko, J. (2004b). Shrinking window operations for expanding display space. In Proceedings of the working conference on Advanced visual interfaces (pp. 350-353). Gallipoli, Italy: ACM. doi: 10.1145/989863.989922.

Khan, A., Matejka, J., Fitzmaurice, G., & Kurtenbach, G. (2005). Spotlight: directing users' attention on large displays. In Proceedings of the SIGCHI conference on Human factors in computing systems (pp. 791-798). Portland, Oregon, USA: ACM. doi: 10.1145/1054972.1055082.

Robertson, G., Czerwinski, M., Larson, K., Robbins, D. C., Thiel, D., & Dantzich, M. V. (1998). Data mountain: using spatial memory for document management. In Proceedings of the 11th annual ACM symposium on User interface software and technology (pp. 153-162). San Francisco, California, United States: ACM. doi: 10.1145/288392.288596.

Robertson, G., Horvitz, E., Czerwinski, M., Baudisch, P., Hutchings, D. R., Meyers, B., et al. (2004). Scalable Fabric: flexible task management. In Proceedings of the working conference on Advanced visual interfaces (pp. 85-89). Gallipoli, Italy: ACM. doi: 10.1145/989863.989874.

Stuerzlinger, W., Chapuis, O., Phillips, D., & Roussel, N. (2006). User interface façades: towards fully adaptable user interfaces. In Proceedings of the 19th annual ACM symposium on User interface software and technology (pp. 309-318). Montreux, Switzerland: ACM. doi: 10.1145/1166253.1166301.

Tashman, C. (2006). WindowScape: a task oriented window manager. In Proceedings of the 19th annual ACM symposium on User interface software and technology (pp. 77-80). Montreux, Switzerland: ACM. doi: 10.1145/1166253.1166266.

[2] Bardram, J., Bunde-Pedersen, J., & Soegaard, M. (2006). Support for activity-based computing in a personal computing operating system. In Proceedings of the SIGCHI conference on Human Factors in computing systems (pp. 211-220). Montréal, Québec, Canada: ACM. doi: 10.1145/1124772.1124805.

there appears to be no way to ensure a consistent spaces & exposé experience across a macbook and an external mac keyboard, because they are hardwired to have different shortcuts. of course, the control panel doesn't allow additional shortcuts to be defined for the spaces/exposé actions, with the end result that i'm forced to rewire my fingers, to use a keyboard that has more keys than i need - just not the right ones.

meh, apple.

... because if you can pass as normal then you can scoot under the radar. The whole question of how you can lubricate the social never stops being difficult, and it never stops being a matter of shame, because when one confronts one's ambivalence and incoherence one feels in a bad faith relation to the model of ethical solidity we expect from ourselves. But what if we just trained ourselves to accept that all of us are incoherent, subject to a variety of aversive and connective impulses that we are always managing? The social then would be a totally different space of intimacy and anxiety. Berlant, L., Najafi, S., & Serlin, D. (2008). The Broken Circuit: an Interview with Lauren Berlant. Cabinet Magazine, (Issue 31: Shame), 85.

This suggests we should manage designerly processes not using standards, but principles and attitudes