researching - sensemaya

Information Architecture Principles for Navigation in Technical Infrastructure Products

04 Aug 2026 19 min read researching

We're engaged in a major IA redesign effort at Tailscale and as part of that I've been refreshing what we know about information architecture design. Unfortunately, a lot of

Workarounds are sources of new features

18 Apr 2018 2 min read researching

Observing workarounds is a very efficient way of identifying new features

Wise metrics

01 Mar 2016 2 min read researching

Propositions on sensibly making use of metrics when designing things: (for mathematically minded people) Axioms: 1. Those metrics matter, which matter to the people the metrics are supposedly helping serve 2. Those metrics